Frequently Asked Questions about the laser marking machine, pls be sure that laser marking machine also named laser engraving machine, laser marker, laser engraver, laser priting machine, laser marking system.
1. Which language versions your laser marking software support?
English, Japanese, Korea, Chinese are OK. If you want to use other language, it need change some date, but it belong to software company's work, it's not easy for normal buyer. we suggest use English, its easy for understanding.
2.Our files are normally created in Corel Draw, is it an easy process to use Corel Draw files. What file types are able to be used ?
EZCAD software support design with PLT. DXF file, these file are Vector file, you can use coreldraw to design it, and save as plt. dxf file, then enter to EZCAD Software, we have video and manual to teach you how to enter the dxf plt file. Vector file also Including DXF, AI, BMP, DST, DWG, DXP, LAS, PLT files type, all of them are OK.
3.We USE 110v Voltage, do you have Power supply is 110 V? Cause we use 110V in US?
110V power supply have no problems for Bogong laser marking machine.
4.20w or 30w or 50W fiber laser marking machine, which one would better?
30w machine is better. because the price is a little different, and 30W can do a little depth on metal, if you want cut work on gold siver 1mm, then choose 50W, if deep engraving around 1mm,then choose power 50W or more.
5.I want to cut 0.1mm steel, 20w fiber laser marking machine ok?
No problem for 0.1mm steel. gold or siver.
6. How to transport the floor type laser engraving machine for metal?
We packaged laser machine with standard plywood box, with 3 layers packags, outside is strong internation plywood box, there have foam outside of laser engraving machine incase of shaking demage, also havve plastic water proof to protect machine, our shipping agent with many experience, and long time cooperation, we can get competitive price, also safety transport.
7. How to install and operate laser engraving for metal engraving work? how to start an laser machine? how to training?
Bogong Machinery provide videos and manual to teach buyer step by step, we can say that our video is the most clear and specific content to ensure all the buyer can learn the machine well, and feel it will more easlier after our support, 100% satisfied by user.
8. What's the warranty for fiber laser?
A: We provide two years machine warranty. During the two-year warranty, in case fiber laser machine exists problem, we will provide parts required with free of charge by express. But as for the parts damaged by artificially, it does not fall within our warranty list. After the warranty, we still provide lifetime service.
9. What’s delivery time?
Generally speaking, lead time is 5-7 working days after receive the deposit.
10 Can we add a protection cover?
Yes, we can add a protection cover if you need. We can customize the design as customers’ requests.
11. Is there any technical support in case any machine problem?
Yes, for any machine issues, we'll solve the problem through email, skype, phone or video. If the problem still exists, we'll send our technician to customer's plan for machine repair. We'll respond customer's question within two hours
12. We want to know Quality Control of fiber laser engraving machine, how can you make sure the quality?
Bogong Machinery only use famous and high quality components of laser engraving machine, so if you find cheap poor quality machine, so don't waste time on this, skilled and strict inspection team in BOGONG MACHINERY, from meterial purchasing and production process, Test process, 100% according to QC control rule.
13. OEM service of Fiber laser engraving machine are available, you can tell us what's the color you want, what kind of cabinet you want, or you can put your logo in our laser engraving machine.
14. No MOQ requirement, We will keep your information, and not shared to any third parties, you can find us even on holiday.
15. How to order BOGONG fiber laser engraving machine?
You can send 30% deposit by Bank wire, 70% payment before shipment.
Alibaba trade assurance
you can choose shipping by Sea, by Air, or By DHL /FEDEX/UPS
You can get an free price list and detail of laer engraving machine after fill your name, company, email detail address, also your detail laser work will be, what's ther material and working are you want, it's better to leave your whatsapp for quick communication, we will shortly send you all the detail and transport, you can also got an demo EZCAD software program from us.
